Osmodyn Osmosis FAQ: Troubleshooting, Installation | Osmodyn
What to do if you notice an anomaly...
You notice a problem...
Before calling our after-sales service, please identify the exact reference of your water filter (its exact name), its date of purchase and its serial number. This information can be found on the invoice, on the label on the pump or on the warranty card.
Download the data sheet
To download the "Osmodyn Reverse Osmosis System Data Sheet" :
FAQ
Answers to frequently asked questions:
1 - Payback and durability
For a family of 3 people consuming around 5 liters of water a day, the annual water consumption is around 1,825 liters.
The annual cost of buying bottled mineral or spring water at 0.40 Eur/liter = 730.00 Eur.
Annual cost of mains water: for reverse osmosis water with a maximum ratio of 1 to 3 = 1,825 × 5 = 5,475 liters of mains water or 5,475 m3 at 3.00 Eur/m3* or 16.42 Eur.
* average cost of mains water in France
Bottled water = 730 € /year
Osmosis water = 16.42 €/year
How does Osmodyn make water sustainable?
By equipping homes, offices, waiting rooms, eco-places... with an Osmodyn system, we help to massively reduce the use of plastic bottles.
By installing a sober osmosis unit with no reservoir, no stagnation, no obsolescence, increased longevity and controlled rejection, we have already avoided more than 24 million plastic bottles (put end to end, this represents a round trip from Paris to New York). And as our osmosis systems, with regular maintenance, last more than 10 years, the ecological impact is multiplied!
Less plastic
Less CO2
Less waste
Network water filtered by reverse osmosis is therefore preferable for your health and that of our planet.
2 - Osmodyn: fountain or under-sink osmosis unit?
Two ranges of direct-flow reverse osmosis systems (without water reserve)
We've designed 2 major ranges of direct-flow (no water reserve) reverse osmosis systems with 2 different dynamizations.
Glass vortex or pure metal vortex?
Reverse osmosis filtration is so fine (0.0001 microns) that it breaks the bond between water molecules. At Osmodyn, we mechanically restore water to its original vitality with what we know best: "vortexes".
The double glass vortex(Elixir range) has the advantage of being Metal Free (no contact with metal), and therefore very pure in terms of dynamization.
The double copper-gold-silver vortex(AIO range), like the glass vortex, restores the water's original vitality, but informs the water of the 3 pure metals that form the basis of the immune system.
Fountain or under-sink osmosis unit?
The fountain is placed on the worktop and has its own service tap.
The under-sink osmosis unit is installed under your sink (or next to it) and requires a tap on your sink to serve the osmosis water.
There are two possibilities: either a "3-way" faucet replaces your current faucet, enabling you to serve both cold and hot mains water, as well as purified water, with a second lever; or you keep your current faucet and add a small "1-way" faucet next to it, dedicated solely to purified water. We offer a wide range of faucets to suit every style of kitchen.
Flow
All our osmosis units are factory-set. This pure water flow rate is preset at 30 to 45 seconds to obtain one liter of filtered, double-vortex-dynamized water. Under no circumstances should the discharge be modified (risk of premature membrane wear).
Getting started
Our osmosis units and fountains are delivered pre-tested and pre-set, and require no special adjustments before commissioning. All that's required is a water connection and an electrical outlet. A power failure will not prevent our reverse osmosis units from operating, only the flow rate will be slightly reduced.
Maintenance
Although our reverse osmosis units are already equipped with a mechanical filter self-cleaning system, to optimize the life of your filters, we recommend that you purge your unit for at least 30 seconds once a month (opening and closing the blue valve on the blue reject tube).
Filters are consumables and need to be replaced.
Pre-filtration (bi-filter / sediment or carbon filter) and post-filtration have a service life of 1 year*. Membranes have an average lifespan of 3 years*.
* depending on the quality of the water to be filtered and the filtration volume required.
Tutorials and help with filter replacement available on our website. If in doubt: services-techniques@osmodyn.com
3 - Should I keep the transport caps?
Yes, please keep them in case you need to move or transport your fountain or osmosis unit. They will prevent the water contained in the filters from contaminating and destroying the packaging during transport.
To remove the transport plugs: with one hand, push on the small collar of the connector and with the other hand, pull on the plug. This technique is identical for all our filter connectors.
4 - Water connection
There are two options for supplying water to your filtration system:
Option 1: tap connection
Option 2: under-sink connection
5 - Drain connection
This allows water that is unsuitable for consumption to be discharged into the drain after reverse osmosis filtration.
It is positioned above the siphon under your sink or on the upper part of a waste pipe (no pressure for evacuation).
6 - Osmodyn double vortex installation
ELIXIR double vortex in glass
The ELIXIR glass double vortex requires a connection under the tap that delivers the purified water.
The insulating sheath and safety tie must never be removed.
Requires no electrical connection or special maintenance.
For fountains: no assembly required, it's already connected inside your fountain.
For under-sink osmosis units: position the vortex at the purified water outlet (1/4" white tube), between the pure water tap and your osmosis unit.
Glass vortex commissioning
- Determine the right location
- Preferably cut your tube with a tube cutter to avoid crushing.
- Connect the ELIXIR double vortex by holding it by the "Y" connectors.
- Push the tubes as far as they will go into the fittings, then fit the safety clips supplied.
Double vortex Copper Gold Silver
Already installed in your osmosis plant or fountain. It requires no special handling.
7 - Stop leak: go on vacation with peace of mind
Internal circuit breaker
Installed at the water inlet to your osmosis unit. Instantly shuts off water circulation as soon as the system detects a leak.
8 - Discharge adjustment
The discharge setting is already set at the factory. When you receive your osmosis plant, you don't need to change this setting, except on our advice.
To adjust the mechanism, first release the screw by unscrewing the large metal washer. If it seems to be blocked, don't force it. Disconnect the pump electrically, then reduce the internal pressure by opening the drain valve and the purified water tap.
This mechanism works like a needle: screwing it in lowers the needle and blocks the flow of water to the drain. Inversely, unscrewing opens the discharge to the drain.
The discharge setting can be adjusted by comparing the flow rate through the discharge with that through your sink: they should be roughly identical.
To ensure the long life of your membranes, never reduce or stop the discharge.
9 - Switch setting / pump release adjustment
10 - Osmosis tap
You currently have a 2-way tap in your kitchen which only distributes cold and hot water (2 hoses for 2 water inlets). You are therefore missing an additional channel to allow connection and service of reverse osmosis water.
We suggest :
- either a 3-way tap to replace your current one
- or keep your existing faucet and add a small 1-way faucet next to it.
- we offer a wide range of faucets, with or without hand shower, to suit all kitchen styles (see dimensions on the faucet page).
To change faucet
Turn off your main water supply and open a tap to purge the pipe (this is essential).
Equip yourself with an elbow wrench or a small open-end wrench (+/- 13mm), to unscrew the nut that holds your faucet to your sink and the nuts/locknuts of the hot and cold water connections.
Unscrew the whole assembly and remove any Teflon or other traces from the threads, as well as any old gaskets.
Remove any traces of limescale or dirt before placing the new faucet on your sink.
Follow the order of assembly: 1- faucet seal, 2- hot and cold water hoses, 3- pass the hoses through the sink hole without bending them, 4- thread the hoses through the under-sink seal, the stabilizing ring and tighten the retaining nut, 5- screw on the new hoses and your osmosis unit's connector without bending them, 6- connect to your osmosis unit's tube, 7- after wiping off any traces of water, turn on the water and visually check for leaks.
Connecting the tap to the osmosis water (depending on model)
Push the tube as far as it will go into the fitting and fit the safety clip.
Need help?
Do you have any questions? Are you unsure about installation or renewal?
Our team is at your disposal by e-mail: services-techniques@osmodyn.com